Returns & Exchanges

At Valor Provisions, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our inventory, we offer a 30-day satisfaction guarantee for damaged or incorrect items. If your order does not arrive in perfect condition, we are committed to making it right through a prompt replacement or refund.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged product and the shipping packaging, ensuring the shipping label is visible for our records.

• 2.
  Contact Support

  Email our customer care team at [email protected] within 48 hours of delivery with your order number and the documentation.

• 3.
  Verification Review

  Our quality assurance team will review your claim within 2 business days to verify the issue and approve the return or replacement.

• 4.
  Resolution Delivery

  Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost to you.